Complaints and Discipline Process

As a Registered Counselling Therapist with the Nova Scotia College of Counselling Therapists (NSCCT) and a Registered Professional Counsellor with the Canadian Professional Counsellors Association (CPCA), I am committed to providing counselling services that are safe, respectful, confidential, and grounded in professional ethics.

My work is guided by the ethical codes and standards of both regulatory bodies. These standards ensure that clients receive competent, compassionate, and accountable care. The following information has been provided based on recommendation C.19 from the Final Report of the Mass Casualty Commission Recommendations.

Nova Scotia College of Counselling Therapists (NSCCT)

NSCCT regulates the practice of counselling therapy in Nova Scotia. Their mandate includes public protection, professional accountability, and ensuring that counselling therapists meet high standards of practice.

The Nova Scotia College of Counselling Therapists (NSCCT) recognizes that individuals from marginalized communities are at particular risk of being mistreated by a counsellor. As such, NSCCT requires all Registered Counselling Therapists (RCT) to provide the following links on their website for the public.

• The Code of Ethics for the Canadian Counselling and Psychotherapy Association

• The Standards of Practice for the Canadian Counselling and Psychotherapy Association

• Nova Scotia College of Counselling Therapists Complaints Process and Infographic

Complaints and Discipline Process for the Canadian Professional Counsellors Association

The following information has also been provided for the Canadian Professional Counsellors Association, which regulates Registered Professional Counsellor (RPC) members.

Code of Ethics (Sixth Edition)

Standards of Practice (Second Edition)

Complaints and Disciplinary Procedures

Your Rights as a Client

You have the right to:

• Receive counselling services that are safe, respectful, and free from discrimination

• Be treated with dignity, compassion, and professionalism

• Ask questions about your therapy, your therapist’s qualifications, and the therapeutic process

• Provide feedback or express concerns at any time

• File a complaint if you believe your therapist has acted unethically or outside professional standards

If You Have a Concern or Complaint

If you ever feel uncomfortable, confused, or concerned about any aspect of your counselling experience, you are encouraged to speak with me directly. Many issues can be resolved through open, respectful conversation.

However, you are never required to speak with me first. You have the right to contact my regulatory bodies at any time.